Questions about your account, an event, or the app itself — here's how to reach us and answers to the things people ask most.
The fastest way to reach us is email. We read every message and typically reply within 1–2 business days.
Account issues, bugs, feature questions, or anything else on your mind.
support@joinrally.app →Report a safety issue involving another user or an in-person event.
Report a concern →Open the app and go to Profile → Delete Account. This removes your profile and personal information, subject to the limited retention described in our Privacy Policy.
Use the Forgot password link on the sign-in screen. If you're still stuck, email us at support@joinrally.app with the address your account is registered under.
Most profile details — name, photo, bio, and club affiliations — can be edited directly from your Profile tab in the app.
Check-in verifies you actually showed up, which is what keeps the community real. Once you check in, the full attendee list and post-run social features unlock for that event.
Make sure Location access is set to While Using the App in your device settings, and that you're within range of the event location. If it still doesn't work, email us and include the event name and time.
Yes — open the event and select Cancel RSVP. This won't affect your check-in history for past events.
You can report a person directly from their profile, or report a specific message using the long-press menu in chat. Blocking a user stops new connection requests and direct messages from them. See our Community Guidelines for more detail.
Our team reviews reports and may restrict features or remove accounts that violate our Community Guidelines or Terms of Service. We can't guarantee a specific timeline, but safety reports are prioritized.
Core features are free during our early access period. If paid memberships are introduced, pricing and terms will be shown in the app before you're charged.
Memberships purchased through the App Store are billed and managed by Apple. You can manage or cancel a subscription from your device's Settings → [Your Name] → Subscriptions. Refund requests also go through Apple, consistent with their policies.