Rally is a digital service. This page explains how to cancel membership and where to request refunds. For the full legal terms, see our Terms of Service.
Rally membership provides digital access through the app. There is no physical product, shipping, or fulfillment. Access begins when your purchase is confirmed according to the activation flow shown in the app at the time of purchase.
When paid membership is offered, pricing and billing frequency (such as monthly or annual) are shown in the app before you complete purchase. Subscriptions renew automatically unless you cancel before the renewal date.
How you cancel depends on where you purchased membership:
If you purchased through Rally's Stripe checkout:
Cancellation is generally effective at the end of your current billing period. You keep access until that period ends unless otherwise stated at purchase. Fees are generally not prorated unless required by applicable law.
If membership is purchased through Apple In-App Purchase on iOS, cancel through your Apple ID subscription settings. Apple controls billing, renewal, and cancellation timing for those purchases.
Deleting your Rally account from Profile → Settings → Delete Account may schedule subscription cancellation at the end of the current billing period. You should still confirm cancellation through Stripe or Apple, as applicable, to avoid unexpected charges.
Refund requests must be submitted through the payment provider that processed your purchase:
Email support@therallyapp.co with the email address tied to your Rally account and details about your purchase. Refunds are not guaranteed and are evaluated case by case.
Refund requests for Apple-billed purchases must be submitted to Apple through your Apple account. Rally cannot directly issue refunds for purchases processed by Apple.
The first 1,000 eligible users on Rally may receive Rally Original recognition. Rally Originals receive complimentary access to Rally's core membership for the life of their account, subject to the Terms of Service. Rally Original status does not require a paid subscription.
Core running features remain free for Rally Originals (first 1,000 eligible users). Rally+ membership unlocks premium social features and uses founder pricing while spots remain. There is no free trial for Rally+.
During free launch periods, core Rally features may be available to all users without payment regardless of Rally Original status. Rally Original recognition and paid membership are separate programs with different eligibility rules.
Rally Free includes runs and clubs. Rally+ is the optional social layer.
An eligible Rally account can claim Founding Member status in the iOS app while the offer is open. Completing a profile, joining a club, or checking in is not required. Founding Member status does not require a paid subscription. This website does not sell Rally+. Paid subscriptions, when offered in the iOS app, require explicit confirmation after the founding offer is full. You will not be charged automatically.
Plans renew automatically unless canceled before the renewal date. Cancellation takes effect at the end of the current billing period, and you keep access through the paid period unless otherwise stated at purchase. Rally does not offer a money-back guarantee or automated refund program unless required by applicable law.
Purchasing Rally+ or any paid membership does not limit Rally's right to suspend or terminate an account for conduct violations. Paid users are subject to the same conduct rules as free users. If your account is suspended or terminated for misconduct, you may lose access to paid features immediately or at the end of your current billing period, depending on the circumstances and applicable law.
Refund eligibility after account termination depends on how you purchased membership:
Email us with the address tied to your Rally account.